Micros Systems 3700 POS Manual de usuario

Copyright 1998MICROS Systems, Inc.Beltsville, MD USAAll Rights ReservedPart Number:100134-502 (2nd Edition)micros Systems, Inc.User’s Manual3 7 0 0

x PrefacePrefaceWelcome SymbolsThe following symbols are used throughout this manual:A key symbol appears at the beginning of a new procedure. All ke

4-30Basic Guest Check OperationsChain/FireChain/FireThis feature lets you post items to a series of checks without sending the check detail to remote

3700 User’s 4-31Basic Guest Check OperationsChain/FireNotesGeneral InformationChaining orders is useful when serving large groups that require sep

4-32Basic Guest Check OperationsHold/FireHold/FireThis feature lets you post items to and service total a check, then hold the order until you’re rea

3700 User’s 4-33Basic Guest Check OperationsHold/FireNotesExampleThe guests at table 27 give Samantha an order for their drinks, appetizers, and e

4-34Basic Guest Check OperationsPick Up an Open Guest CheckPick Up an Open Guest CheckThese keys let you access an open guest check in order to post

3700 User’s 4-35Basic Guest Check OperationsPick Up an Open Guest CheckMessage What it Means Action RequiredCHECK NOT FOUNDNo check with this chec

4-36Basic Guest Check OperationsAdd a CheckAdd a CheckUse this key to combine one or more other guest checks with your currently open guest check. Th

3700 User’s 4-37Basic Guest Check OperationsAdd a CheckSLU Key1. Sign in.2. Begin or pick up the destination check.This is the check to which you’

4-38Basic Guest Check OperationsAdd a CheckMessage What it Means Action RequiredAUTHORIZATION, ENTER ID NUMBERYou are not privileged to pick up anoth

3700 User’s 4-39Basic Guest Check OperationsAdd a CheckNotesGeneral InformationYou cannot add checks with different order types, such as “eat in”

3700 User’s xiPrefaceWelcomeRelated ManualsHere’s a list of other MICROS documentation in the 3700 System library, and other sources you may find h

4-40Basic Guest Check OperationsTransfer a CheckTransfer a CheckUse this key to transfer ownership of another employee’s check to yourself. The key m

3700 User’s 4-41Basic Guest Check OperationsTransfer a CheckMessage What it Means Action RequiredAUTHORIZATION, ENTER ID NUMBERYou are not privile

4-42Basic Guest Check OperationsBlock TransferBlock TransferUse this key to transfer ownership of all of another employee’s open checks to yourself.S

3700 User’s 5-1Chapter 5Post Menu ItemsThis chapter explains how to enter menu items on a guest check.In this chapterIntroduction...

5-2Post Menu ItemsIntroductionIntroductionPosting menu items is an employee’s most common activity on the 3700 system. There are two basic types of m

3700 User’s 5-3Post Menu ItemsIntroductionPreset PricingA preset menu item is programmed with a price, and automatically adds to the guest check.

5-4Post Menu ItemsIntroductionCondimentsCondiments are a type of menu item used to customize a menu item. Examples include accompaniment choices (a b

3700 User’s 5-5Post Menu ItemsIntroductionAllowed CondimentsIf a menu item has allowed (or optional) condiments, no condiment choices display when

5-6Post Menu ItemsDeclare Order TypeDeclare Order Type[Order Type] keys change the order type of the current guest check.Steps1. Begin or pick up a

3700 User’s 5-7Post Menu ItemsDeclare Order TypeNotesGeneral InformationEach UWS has a default order type programmed. The order type can be progra

xii PrefacePrefaceWhat’s New?What’s New?What’s new in v1.01There are no additions to this manual for this version of the software.What’s new in v1.02

5-8Post Menu ItemsPost Regular Menu ItemsPost Regular Menu Items You record the sale of a specific menu item by posting it to a guest check. There ar

3700 User’s 5-9Post Menu ItemsPost Regular Menu ItemsPosting Menu Items with Menu Level Change1. Begin or pick up a guest check.2. Press a [menu

5-10Post Menu ItemsPost Regular Menu ItemsNotesGeneral InformationNLU keys can list menu items, tender/media, discounts, and service charges.Screen L

3700 User’s 5-11Post Menu ItemsPost Multiple Menu ItemsPost Multiple Menu ItemsUse number keys to quickly post more than one order of the same men

5-12Post Menu ItemsPost Multiple Menu ItemsNotesGeneral InformationMenu items can be programmed with a High Amount Lockout (HALO), a value limit that

3700 User’s 5-13Post Menu ItemsPost Limited Availability Menu ItemsPost Limited Availability Menu ItemsYour system may be programmed to sell a spe

5-14Post Menu ItemsPost Limited Availability Menu ItemsNotesGeneralInformationThe system can be programmed to display the available count on the menu

3700 User’s 5-15Post Menu ItemsPost Open Price Menu ItemPost Open Price Menu ItemYou use an open price menu item key for items not on the menu, or

5-16Post Menu ItemsPost Open Price Menu ItemNotesExampleSamantha’s customer orders a peanut butter and jelly sandwich for the little boy at the table

3700 User’s 5-17Post Menu ItemsPost Split Price Menu ItemPost Split Price Menu ItemSplit price items are priced by quantity, such as “3 for $1.00.

3700 User’s xiiiPrefaceReader ResponseReader ResponseAs you read this, the documentation staff at MICROS is hard at work preparing the next edition

5-18Post Menu ItemsPost Split Price Menu ItemNotesExampleSpying a platter of doughnuts on the counter, a group of Cub Scouts clamor for some. Doughnu

3700 User’s 5-19Post Menu ItemsPost Menu Item by WeightPost Menu Item by WeightMenu items sold by weight can be placed on a scale and weighed auto

5-20Post Menu ItemsPost Menu Item by WeightNotesGeneral InformationThe weight of the container in which the item is sold, called the tare weight, is

3700 User’s 5-21Post Menu ItemsPost CondimentsPost CondimentsYou order condiments immediately after ordering a menu item. Condiments are anything

5-22Post Menu ItemsPost CondimentsNotesNoteMenu items must be programmed to require or allow condiments.Sometimes a guest requests than an appetizer

3700 User’s 5-23Post Menu ItemsPost a Fixed Price Meal Using Course KeysPost a Fixed Price Meal Using Course KeysA fixed price meal is a single me

5-24Post Menu ItemsPost a Fixed Price Meal Using Course KeysNotesGeneral InformationFixed price meals use seat numbers to track meal items and their

3700 User’s 5-25Post Menu ItemsPost a Fixed Price Meal Using Menu Item KeysPost a Fixed Price Meal Using Menu Item KeysA fixed price meal is a sin

5-26Post Menu ItemsPost a Fixed Price Meal Using Menu Item KeysNotesGeneral InformationFixed price meals use the seat numbers to track meal items and

3700 User’s 5-27Post Menu ItemsRepeat RoundRepeat RoundThis key lets you post a new round identical to the previous round. Only menu items that ar

xiv PrefacePrefaceReader Response

5-28Post Menu ItemsRepeat RoundNotesGeneral InformationRepeated items are assigned to the same seat numbers (if any) as in the original service round

3700 User’s 6-1Chapter 6Guest Check AdjustmentsThis chapter explains how to adjust guest checks by adding discounts and service charges. It also exp

6-2Guest Check AdjustmentsIntroductionIntroductionThis chapter explains how to post discounts and service charges. It also explains how to exempt gue

3700 User’s 6-3Guest Check AdjustmentsIntroduction Service ChargesA service charge is an amount added to the sales transaction for a service perfo

6-4Guest Check AdjustmentsIntroductionTax and Autogratuity ExemptionsA tax or autogratuity exemption means the usual tax or automatic service charge

3700 User’s 6-5Guest Check AdjustmentsPost an Open DiscountPost an Open DiscountAn [Open Discount] key lets you manually enter the dollar amount o

6-6Guest Check AdjustmentsPost an Open DiscountNotesGeneral InformationTo void a percentage discount in a previous service round, you must use Void/E

3700 User’s 6-7Guest Check AdjustmentsPost a Preset DiscountPost a Preset Discount A [Preset Discount] key lets you add a discount with a fixed d

6-8Guest Check AdjustmentsPost a Preset DiscountNotesGeneral InformationTo void a percentage discount in a previous service round, you must use Void/

3700 User’s 6-9Guest Check AdjustmentsPost an Item DiscountPost an Item DiscountAn [Item Discount] key adjusts the price of the menu item that dir

3700 User’s 1-1Chapter 1Introduction to the 3700 SystemThis chapter introduces the 3700 system and describes the software platform, hardware compone

6-10Guest Check AdjustmentsPost an Item DiscountNotesGeneral InformationAn item discount will only discount an individual menu item if the item is pr

3700 User’s 6-11Guest Check AdjustmentsPost an Employee DiscountPost an Employee DiscountAn [Employee Discount] key gives employees a discount on

6-12Guest Check AdjustmentsPost an Employee DiscountNotesGeneral InformationAn employee meal may be a “shift” meal that an employee consumes during t

3700 User’s 6-13Guest Check AdjustmentsPost an Open Service ChargePost an Open Service ChargeAn [Open Service Charge] key lets you manually enter

6-14Guest Check AdjustmentsPost an Open Service ChargeNotesGeneralInformationTo void a percentage service charge that was entered in a previous servi

3700 User’s 6-15Guest Check AdjustmentsPost a Preset Service ChargePost a Preset Service ChargeA [Preset Service Charge] key posts a service charg

6-16Guest Check AdjustmentsPost a Preset Service ChargeNotesGeneral InformationTo void a percentage service charge that was entered in a previous ser

3700 User’s 6-17Guest Check AdjustmentsPost a Discount or Service Charge Using NLUPost a Discount or Service Charge Using NLUThe [NLU] key display

6-18Guest Check AdjustmentsPost a Discount or Service Charge Using NLUNotesNoteNLU keys can list menu items, tender/media, discounts, and service cha

3700 User’s 6-19Guest Check AdjustmentsExempt Check from TaxExempt Check from TaxThis key waives sales tax on a guest check. You can program one k

1-2Introduction to the 3700 SystemWhat is the 3700 System?What is the 3700 System?The 3700 system is an integrated point-of-sale (POS) system that us

6-20Guest Check AdjustmentsExempt Check from TaxNotesGeneral InformationYou cannot post additional menu items in the same service round after pressin

3700 User’s 6-21Guest Check AdjustmentsExempt Check from AutogratuityExempt Check from AutogratuityThis key removes an automatic service charge fr

6-22Guest Check AdjustmentsExempt Check from AutogratuityNotesGeneral InformationYou cannot post additional menu items in the same service round afte

3700 User’s 7-1Chapter 7Correct a MistakeThis chapter explains how to correct entry errors, cancel orders, void items, and post item returns.In this

7-2Correct a MistakeIntroductionIntroductionThere are several ways to correct a mistake made on a check. On an active check, you can cancel the trans

3700 User’s 7-3Correct a MistakeIntroduction Limited Last Item VoidTo perform a last item void, press the [Void] key twice. This voids the last it

7-4Correct a MistakeIntroductionVoiding a CheckYou can void a check that was service totalled but not closed by voiding all items on it. If you are n

3700 User’s 7-5Correct a MistakeCancel a TransactionCancel a TransactionUse this key to end an open check’s current service round without posting

7-6Correct a MistakeCancel a TransactionNotesGeneral InformationA transaction consists of all entries posted to a guest check during a service round.

3700 User’s 7-7Correct a MistakeVoid an ItemVoid an ItemThis key lets you remove items from a guest check in either a current or previous round. I

3700 User’s 1-3Introduction to the 3700 System3700 Software3700 SoftwareThe basic 3700 system includes the modules listed below. Each module is re

7-8Correct a MistakeVoid an ItemDirect Item Void1. Press [Void].2. Press the [Menu Item] key for the item you want to void.The voided item posts to t

3700 User’s 7-9Correct a MistakeVoid an ItemNotesGeneral InformationYou cannot use Last Item Void to void entries after a PMS posting.ExamplesSama

7-10Correct a MistakeReturn an ItemReturn an ItemUse this key to return a menu item that was prepared but was rejected by or not delivered to the cus

3700 User’s 7-11Correct a MistakeReturn an ItemNotesGeneral InformationA return is treated differently than a void because inventory and preparati

7-12Correct a MistakeEdit a Closed CheckEdit a Closed CheckThis key re-opens a closed guest check and allows you to change the following:❏ payment me

3700 User’s 7-13Correct a MistakeEdit a Closed Check❏ If this is not the correct check, press [Clear] or [No].If there are other closed checks wit

7-14Correct a MistakeEdit a Closed Check2. Tender the guest check using the correct [Tender] key and amount.The system closes the check. The check re

3700 User’s 7-15Correct a MistakeEdit a Closed CheckNotesGeneral InformationYou must always use a [Tender] key to exit Edit Closed Check. A [Servi

7-16Correct a MistakeTransaction VoidTransaction Void Use this key to create a negative check or negative fast transaction. Generally, you use this

3700 User’s 7-17Correct a MistakeTransaction VoidNotesGeneral InformationYou must be privileged to create a negative check.ReportThis feature is n

1-4Introduction to the 3700 System3700 Hardware3700 HardwareThe 3700 system’s open architecture means it can run on any type of workstation that runs

7-18Correct a MistakeTransaction Void

3700 User’s 8-1Chapter 8 Print and Split Check OperationsThis chapter explains how to print and split guest checks.In this chapterIntroduction...

8-2Print and Split Check OperationsIntroductionIntroductionGuest checks can be printed or reprinted at the end of a service round, when the customer

3700 User’s 8-3Print and Split Check OperationsIntroductionRemote Line by Line Printing When remote line by line printing is enabled, the order ty

8-4Print and Split Check OperationsIntroductionTrailer LinesIn many hotels, guests can charge bills in the hotel restaurant to their room account. Gu

3700 User’s 8-5Print and Split Check OperationsPrint a Guest CheckPrint a Guest CheckThe [Service Total] key prints checks for by-round employees.

8-6Print and Split Check OperationsPrint a Guest CheckNotesGeneral InformationFor on-demand employees, revenue center programming determines how many

3700 User’s 8-7Print and Split Check OperationsReprint Guest CheckReprint Guest CheckThis key lets you reprint a lost or damaged check if you are

8-8Print and Split Check OperationsReprint Guest CheckNotesGeneral InformationFor on-demand employees, revenue center programming determines how many

3700 User’s 8-9Print and Split Check OperationsOn-Demand Customer ReceiptOn-Demand Customer ReceiptThis key lets you print a customer receipt for

3700 User’s 1-5Introduction to the 3700 System3700 HardwareCurrently, the PCWS family consists of the Model 64, the Model 32 and the Model 32L, wh

8-10Print and Split Check OperationsOn-Demand Customer ReceiptNotesGeneral InformationA customer receipt looks very similar to a guest check. Differe

3700 User’s 8-11Print and Split Check OperationsFilter SeatFilter SeatThis key selects and displays only those items that apply to a particular se

8-12Print and Split Check OperationsFilter SeatPRESS CLEAR TO CONTINUEIf a check is tendered while filtering, a “split check” transaction occurs.Pres

3700 User’s 8-13Print and Split Check OperationsPrint a Memo CheckPrint a Memo CheckUse these keys to print check detail, tax, and subtotal for ea

8-14Print and Split Check OperationsPrint a Memo CheckNotesGeneral InformationThe [Print Memo Check] key can be programmed to automatically increment

3700 User’s 8-15Print and Split Check OperationsSplit a Guest CheckSplit a Guest CheckThis key moves a portion of the original guest check detai

8-16Print and Split Check OperationsSplit a Guest Check7. Press [Yes].The system saves the changes and returns to the original check which now reflec

3700 User’s 8-17Print and Split Check OperationsSplit a Guest CheckNotesGeneral InformationSplitting a check results in two or more separate check

8-18Print and Split Check OperationsPrint a Shared CheckPrint a Shared CheckUse this key to divide a guest check into several equal parts, and print

3700 User’s 8-19Print and Split Check OperationsPrint a Shared CheckNotesGeneral InformationShared checks may be given to customer who ask to have

iiDeclarationsDeclarationsWarrantiesAlthough the best efforts are made to ensure that the information in this manual is complete and correct, MICROS

1-6Introduction to the 3700 System3700 Hardware❏ Configurable RS232 communications ports, one of which is based on the industry standard DB9 connecto

8-20Print and Split Check OperationsPrint a Shared Check

3700 User’s 9-1Chapter 9Tender a Guest CheckThis chapter explains how to tender a guest check.In this chapterIntroduction...

9-2Tender a Guest CheckIntroductionIntroductionCustomers can pay guest checks using several different payment methods: cash, credit card, room charge

3700 User’s 9-3Tender a Guest CheckIntroductionCredit AuthorizationsDepending on your revenue center’s guidelines, you may authorize a credit card

9-4Tender a Guest CheckIntroductionCredit Authorization LimitsA credit authorization limit is a programmed amount that determines if an authorization

3700 User’s 9-5Tender a Guest CheckIntroduction❏ Secondary authorization difference percentage. The maximum percentage amount that the payment amo

9-6Tender a Guest CheckTender Guest Check to CashTender Guest Check to CashUse this key to tender a guest check paid with cash. Your system may have

3700 User’s 9-7Tender a Guest CheckTender Guest Check to CashNotesGeneral InformationThe [Cash] key can be programmed to assume “paid in full” whe

9-8Tender a Guest CheckTender a Memo CheckTender a Memo CheckUse these keys to tender each memo check. Memo checks are not separate from the original

3700 User’s 9-9Tender a Guest CheckTender a Memo CheckNotesGeneral InformationIf multiple seats are in the filter, the filter is always turned off

3700 User’s 1-7Introduction to the 3700 System3700 Hardware.CautionThe glass LCD display screen is protected by a plastic cover. Never press, poke

9-10Tender a Guest CheckTender Guest Check to Alternate CurrencyTender Guest Check to Alternate CurrencyYou can convert the amount due on a guest che

3700 User’s 9-11Tender a Guest CheckTender Guest Check to Alternate CurrencyNotesGeneral InformationThe exchange rates for each currency can be up

9-12Tender a Guest CheckTender a Guest Check Using Number Lookup (NLU)Tender a Guest Check Using Number Lookup (NLU)A [Tender NLU] key displays a lis

3700 User’s 9-13Tender a Guest CheckTender a Guest Check Using Number Lookup (NLU)NotesSample Here’s a sample credit card NLU list:ReportsTendered

9-14Tender a Guest CheckEnter Credit Card InformationEnter Credit Card InformationThere are two ways to enter credit card information in the system:

3700 User’s 9-15Tender a Guest CheckEnter Credit Card Information.NotesRelated“Process Credit Authorization” on page 9-20“Process Credit Authoriza

9-16Tender a Guest CheckTender Guest Check to Credit Card (No Authorization)Tender Guest Check to Credit Card (No Authorization)Use a [Credit Card] k

3700 User’s 9-17Tender a Guest CheckTender Guest Check to Credit Card (No Authorization)NotesGeneral InformationIf your establishment processes cr

9-18Tender a Guest CheckProcess Initial Credit Authorization (Start a Tab)Process Initial Credit Authorization (Start a Tab)When CA/EDC is in use, an

3700 User’s 9-19Tender a Guest CheckProcess Initial Credit Authorization (Start a Tab)NotesGeneral InformationInitial credit authorization lets cu

1-8Introduction to the 3700 System3700 HardwareDesktop PCThe 3700 system can operate fully on a desktop PC.There are advantages to including a tradit

9-20Tender a Guest CheckProcess Credit AuthorizationProcess Credit AuthorizationYou process a credit authorization to ensure that a credit card is va

3700 User’s 9-21Tender a Guest CheckProcess Credit AuthorizationCREDIT AUTH AMOUNT EXCEEDS AMOUNT DUEYou entered an amount greater than the guest

9-22Tender a Guest CheckProcess Credit Authorization ManuallyProcess Credit Authorization ManuallyIf the communication link between the 3700 system a

3700 User’s 9-23Tender a Guest CheckProcess Credit Authorization ManuallyINCORRECT CREDIT CARD TYPEYou entered an account number whose preamble is

9-24Tender a Guest CheckSuspend Credit AuthorizationSuspend Credit AuthorizationDepending on system programming, you may be able to process other tra

3700 User’s 9-25Tender a Guest CheckSuspend Credit AuthorizationNotesGeneral InformationAn authorization request can only be suspended from the UW

9-26Tender a Guest CheckAssign Credit Authorization to a SeatAssign Credit Authorization to a Seat You can perform a credit authorization for one or

3700 User’s 9-27Tender a Guest CheckAssign Credit Authorization to a SeatNotesExampleTwo couples are at dinner together. When the check comes, the

9-28Tender a Guest CheckFinalize a Credit Card PaymentFinalize a Credit Card PaymentTo post payment and close a check that has had a credit authoriza

3700 User’s 9-29Tender a Guest CheckFinalize a Credit Card PaymentMessage What it Means Action RequiredCHARGE PAYMENT REQUIREDYou tried to do some

3700 User’s 1-9Introduction to the 3700 System3700 HardwareLaptop PCThe 3700 system can also operate fully on a laptop PC. If you already have a l

9-30Tender a Guest CheckUse Credit Card LookupUse Credit Card Lookup[Credit Card Lookup] checks a list of allowed credit card types programmed in you

3700 User’s 9-31Tender a Guest CheckUse Credit Card LookupNotesGeneral InformationUse this key when credit authorization (CA) is not performed at

9-32Tender a Guest CheckRecall a Credit CardRecall a Credit CardUse this key to recall credit card information you stored for a check using [Credit C

3700 User’s 9-33Tender a Guest CheckRecall a Credit CardNotesGeneral InformationFor [Credit Card Recall] to work, the credit card information must

9-34Tender a Guest CheckCorrect a Credit Card VoucherCorrect a Credit Card VoucherIf the amount due on the credit card voucher is incorrect, you can

3700 User’s 9-35Tender a Guest CheckCorrect a Credit Card VoucherNotesExampleThe customer presents a credit card after receiving the check. You au

9-36Tender a Guest CheckReprint a Credit Card VoucherReprint a Credit Card VoucherFollow these steps to reprint a credit card voucher that was lost o

3700 User’s 9-37Tender a Guest CheckReprint a Credit Card VoucherNotesExampleThe customer presents a credit card after receiving the check. You au

9-38Tender a Guest CheckConduct a PMS InquireConduct a PMS InquireA PMS (Propert Management System) Inquire takes place when your UWS sends a charge

3700 User’s 9-39Tender a Guest CheckConduct a PMS InquireNotesExampleMary’s costomer at table four has requested to charge his restaurant bill to

1-10Introduction to the 3700 SystemPeripheralsPeripheralsDescriptionMICROS supports third party hardware including cash drawers, customer displays, a

9-40Tender a Guest CheckPMS PostingPMS Posting[Room Charge] is used to tender a guest check by electronically by posting the ammount due to the custo

3700 User’s 9-41Tender a Guest CheckPMS PostingONE MOMENT PLEASE, SENDING MESSAGEThe 3700 System is attempting to establish communication with the

9-42Tender a Guest CheckPMS Posting

3700 User’s 10-1Chapter 10Tip OperationsThis chapter explains banking procedures, how to declare tips, and how to pay out tips.In this chapterIntrod

10-2Tip OperationsIntroductionIntroductionThere are two banking systems common to restaurants: employee banking and cashier banking. The banking syst

3700 User’s 10-3Tip OperationsIntroductionCashier Banking With cashier banking, one person—usually a cashier or bartender—closes guest checks and

10-4Tip OperationsIntroductionTips HandlingThe system can keep track of all tips employees receive. To assist with IRS reporting requirements, the sy

3700 User’s 10-5Tip OperationsDeclare Cash TipsDeclare Cash TipsThis key records the amount of cash tips an employee is taking home.Steps1. Sign i

10-6Tip OperationsDeclare Cash TipsNotesExampleAt the end of her shift, Samantha has $26.00 in direct cash tips. First she pays Grant, the busboy, $4

3700 User’s 10-7Tip OperationsPay TipsPay TipsUse this key to pay an employee in cash the value of his or her charged tips.Steps1. Sign in.2. Type

3700 User’s 1-11Introduction to the 3700 SystemPrintersPrintersYou use printers with the 3700 system to print guest checks, order receipts, time c

10-8Tip OperationsPay TipsNotesGeneral InformationIf your system is programmed to record charged tips automatically, a cashier does not use [Tips Pai

3700 User’s A-1Appendix A4Prompts and MessagesThis appendix lists and defines the messages thar may appear while you’re using the 3700 System. In th

A-2Prompts and MessagesIntroductionIntroduction Prompts, messages and status lines give you instructions or information you need to complete transact

3700 User’s A-3Prompts and MessagesIntroductionError MessagesError messages display when you try to perform an incorrect action. They either tell

A-4Prompts and MessagesList of Prompts and MessagesList of Prompts and Messages# guest entry requiredThis message displays when you pick up a guest c

3700 User’s A-5Prompts and MessagesList of Prompts and MessagesAmount less than discountThis message displays if you try to post a discount to thi

A-6Prompts and MessagesList of Prompts and MessagesBank entry requiredThis message displays if you try to begin a transaction without declaring an op

3700 User’s A-7Prompts and MessagesList of Prompts and MessagesCancel this transactionThis message follows the prompt “Authorization is required f

A-8Prompts and MessagesList of Prompts and MessagesCannot cancel after authorization This message displays when you try to use the [Transaction Cance

3700 User’s A-9Prompts and MessagesList of Prompts and MessagesCannot edit cancelled checkThis message displays when you try to use the Edit Close

1-12Introduction to the 3700 SystemPrintersMICROS Stand-aloneRoll MICROS Stand-aloneAutocutRollMICROS ExpressThermalEpsonTM-T85ThermalEpson TM295 Sli

A-10Prompts and MessagesList of Prompts and MessagesCannot split auth from tenderThis message displays when you try to split a check that has been pa

3700 User’s A-11Prompts and MessagesList of Prompts and MessagesCannot use with item weightThis message displays if you try to use the [Item Weigh

A-12Prompts and MessagesList of Prompts and MessagesCash drawer assignmentThis message follows the prompt “Authorization is required for:” It display

3700 User’s A-13Prompts and MessagesList of Prompts and MessagesChaining tableThis message displays when you are in the middle of chaining tables

A-14Prompts and MessagesList of Prompts and MessagesChange sub sales levelThis message follows the prompt “Authorization is required for:” It display

3700 User’s A-15Prompts and MessagesList of Prompts and MessagesCheck no longer owned by this UWSThis prompt displays when you try to pick up a ch

A-16Prompts and MessagesList of Prompts and Messages❏ You press a [Discount], [Service Charge], or [Tender/Media] key outside of a transaction. ❏ You

3700 User’s A-17Prompts and MessagesList of Prompts and MessagesClock out?This prompt displays if the UWS is programmed to confirm clock out. Pres

A-18Prompts and MessagesList of Prompts and MessagesConfirm accountThis prompt displays during PMS posting to confirm the account to which the charge

3700 User’s A-19Prompts and MessagesList of Prompts and MessagesCredit card type not foundThis message displays if all of these three conditions a

3700 User’s 1-13Introduction to the 3700 SystemPrinters Stand-alone Roll PrinterEpson TM295 Slip PrinterMICROS Express Thermal Printer,Stand-alone

A-20Prompts and MessagesList of Prompts and MessagesDiscount groupThis message follows the prompt “Authorization is required for:” It displays if you

3700 User’s A-21Prompts and MessagesList of Prompts and MessagesEdit reconciled closed checkThis message follows the prompt “Authorization is requ

A-22Prompts and MessagesList of Prompts and MessagesEmployee open on <UWS name>This message displays if you try to access a time card record (b

3700 User’s A-23Prompts and MessagesList of Prompts and MessagesEnter credit card infoThis prompt displays when a [Credit Card] key is pressed. En

A-24Prompts and MessagesList of Prompts and MessagesRevenue center programming determines which of these two prompts displays. The <name> field

3700 User’s A-25Prompts and MessagesList of Prompts and Messages❏ You press a function key (e.g., [Sign In], [Pickup Check], etc.) that should be

A-26Prompts and MessagesList of Prompts and MessagesError connecting to hostThis message displays during any type of credit authorization if the CA/E

3700 User’s A-27Prompts and MessagesList of Prompts and Messages❏ You try to post a subtotal discount while seat filtering is active, and your sys

A-28Prompts and MessagesList of Prompts and MessagesIncorrect response to messageThis message displays when the response from the credit card process

3700 User’s A-29Prompts and MessagesList of Prompts and MessagesInvalid characters enteredThis message displays if you enter characters other than

1-14Introduction to the 3700 SystemPrintersEpson TM-U200Epson TM-U300Epson TM-T88

A-30Prompts and MessagesList of Prompts and MessagesInvalid entry: <seat> is closedThis message displays if you are trying to split a seat numb

3700 User’s A-31Prompts and MessagesList of Prompts and Messages❏ You try to service total a fast transaction and your system is not programmed to

A-32Prompts and MessagesList of Prompts and MessagesLast item voidThis message follows the prompt “Authorization is required for:” It displays if you

3700 User’s A-33Prompts and MessagesList of Prompts and MessagesMacro undefinedThis message displays if you press a [Macro] key and it does not ex

A-34Prompts and MessagesList of Prompts and MessagesThe number available for this menu item may be changed by an authorized employee using Manager Pr

3700 User’s A-35Prompts and MessagesList of Prompts and MessagesMust void authorizationThis message displays when you try to add a credit authoriz

A-36Prompts and MessagesList of Prompts and MessagesNo <beverage> entered?This message displays when beverage control is used, and no beverages

3700 User’s A-37Prompts and MessagesList of Prompts and MessagesNo groups availableThis message displays when you are beginning a check by table n

A-38Prompts and MessagesList of Prompts and MessagesNo more sign in keys availableThis message displays when you try to sign in to a UWS using a [One

3700 User’s A-39Prompts and MessagesList of Prompts and MessagesNo saleThis message follows the prompt “Authorization is required for:” It display

3700 User’s 1-15Introduction to the 3700 SystemPrintersRoll and slip printers are called system printers. Although they can perform any type of sy

A-40Prompts and MessagesList of Prompts and MessagesNothing on scaleThis message displays if the weight registered on an attached electronic scale is

3700 User’s A-41Prompts and MessagesList of Prompts and MessagesIf this problem recurs, it may be a programming error. More memory must be allocat

A-42Prompts and MessagesList of Prompts and MessagesOverride check open on system?This message displays if you try to pick up, add, or transfer a gue

3700 User’s A-43Prompts and MessagesList of Prompts and MessagesPayment amount over limitThis message follows the prompt “Authorization is require

A-44Prompts and MessagesList of Prompts and MessagesPickup this guest check?This prompt displays if you press [Pickup By Table Number] for a table wi

3700 User’s A-45Prompts and MessagesList of Prompts and MessagesPrint optional trailer lines?This message displays when the tender is programmed t

A-46Prompts and MessagesList of Prompts and MessagesReprint guest checkThis message follows the prompt “Authorization is required for:” It displays i

3700 User’s A-47Prompts and MessagesList of Prompts and MessagesScale calibration errorThis message displays if the scale is not calibrated to zer

A-48Prompts and MessagesList of Prompts and Messages<Seat> number entry requiredThis message displays for either of these reasons:❏ You begin a

3700 User’s A-49Prompts and MessagesList of Prompts and MessagesSelect your job assignmentThis prompt may display when you clock in, if the time c

3700 User’s iiiTable of ContentsPrefaceWelcome ... viiiW

1-16Introduction to the 3700 SystemPrinters

A-50Prompts and MessagesList of Prompts and MessagesSettlement in progressThis message displays during any credit authorization or credit card tender

3700 User’s A-51Prompts and MessagesList of Prompts and MessagesSplit checkThis message follows the prompt “Authorization is required for:” It dis

A-52Prompts and MessagesList of Prompts and MessagesTable number entry requiredThis message displays if you are programmed to handle checks by table

3700 User’s A-53Prompts and MessagesList of Prompts and MessagesTime clock detail read failureProgramming error. Contact your support representati

A-54Prompts and MessagesList of Prompts and MessagesTransaction buffer full—see managerThis message displays if you try to add checks, and the number

3700 User’s A-55Prompts and MessagesList of Prompts and MessagesUnexpected host responseThis message displays during any type of credit authorizat

A-56Prompts and MessagesList of Prompts and MessagesVoid service chargeThis message follows the prompt “Authorization is required for:” It may displa

3700 User’s A-57Prompts and MessagesList of Prompts and MessagesZero credit auth amount not allowedThis prompt displays when you try to process a

A-58Prompts and MessagesList of Prompts and Messages

3700 User’s Index 1IndexNote: A Master Index is located in the 3700 Feature Quick Reference Manual.Symbols[@/for] key 5-11, 5-15, 5-17, 5-24, 5-26,

3700 User’s 2-1Chapter 2TouchscreensThis chapter explains the different types of touchscreens and keys that the system uses. It also explains how to

Index 2IndexDcredit cardentering information9-14 to 9-15finalizing payment 9-28 to 9-29lookup, using 9-30 to 9-31recalling 9-32 to 9-33using for paym

3700 User’s Index 3IndexGGguest checkadding4-36 to 4-39autogratuities, exempting 6-21 to 6-22beginning 4-2beginning as fast transaction 4-26 to 4-27

Index 4IndexNmenu itemsappetizer, serving as entree5-22limited-availability, posting 5-13 to 5-14negative priced 5-10open price, posting 5-15 to 5-16

3700 User’s Index 5IndexSresume transactionprocedure3-13 to 3-14returnsfeatures7-4procedure 7-10 to 7-11with repeat round 5-28roll printerfeatures1-

Index 6IndexUtip handlingfeatures10-4tip percentagefor credit authorization9-4tipscash, declaring10-5 to 10-6paying 10-7 to 10-8tips paiddescribed10-

2-2TouchscreensIntroductionIntroductionTouchscreens make the 3700 system flexible and easy to use because their keys change to reflect the function b

3700 User’s 2-3TouchscreensIntroductionYour restaurant decides which keys are programmed in each default touchscreen, and who sees each touchscree

2-4TouchscreensIntroductionDefault Transaction TouchscreensA default transaction touchscreen is the first screen you see after signing in. The system

3700 User’s 2-5TouchscreensIntroductionHere’s how the example works:When you press the [Touchscreen Pop-up] key, the pop-up touchscreen overlays t

2-6TouchscreensIntroductionTypes of KeysThere are two types of keys used on 3700 system touchscreens:❏ Direct access❏ LookupBoth types are explained

3700 User’s 2-7TouchscreensScreen SaveScreen SaveIf a key has not been pressed for a pre-determined period of time, the PCWS’ backlight turns off

2-8TouchscreensScreen Lighter/DarkerScreen Lighter/DarkerYou can change the contrast of the touchscreen whenever you want. The PCWS saves your settin

3700 User’s 2-9TouchscreensChange Color SchemeChange Color SchemeUse this key to change the color scheme used by the POS Operations module on this

ivTable of ContentsChapter 4: Basic Guest Check OperationsIntroduction...

2-10TouchscreensPrevious ScreenPrevious ScreenUse this key to return to the screen that was previously displayed. Your system may have a different na

3700 User’s 2-11TouchscreensPage Up/Page DownPage Up/Page DownThese keys scroll through the pages of either an SLU screen or a check’s transactio

2-12TouchscreensHome/EndHome/EndThese keys jump to the first or last page of an SLU screen or a check’s transaction detail, depending on the type of

3700 User’s 3-1Chapter 37Basic POS OperationsThis chapter explains basic tasks you perform on the UWS, such as clocking in and signing in. In this c

3-2Basic POS OperationsIntroductionIntroductionBasic POS operations are tasks that employees perform on the UWS but that are not sales transactions o

3700 User’s 3-3Basic POS OperationsClock InClock In You clock in to begin recording the hours you work at a scheduled pay rate. You also clock in

3-4Basic POS OperationsClock InNotesGeneral InformationThe system figures an employee’s work time to the 1/100th of an hour. It uses this time to com

3700 User’s 3-5Basic POS OperationsClock OutClock OutYou clock out to record the hours you worked at a scheduled pay rate. You also clock out to r

3-6Basic POS OperationsClock OutYOU ARE EARLY (LATE), BREAK BEGINS (BEGAN) AT <hh:mm> AM (PM)You are clocking out earlier or later than your s

3700 User’s 3-7Basic POS OperationsSign InSign InYou must sign in before you can perform any POS operations, such as posting sales and tendering g

3700 User’s vTable of ContentsChapter 7: Correct a MistakeIntroduction...

3-8Basic POS OperationsSign InNotesGeneral InformationEmployees who use the system for timekeeping only (for example, kitchen staff) usually do not n

3700 User’s 3-9Basic POS OperationsSign In Using One TouchSign In Using One Touch Use this key to sign in to a UWS without entering your employee

3-10Basic POS OperationsSign In Using One TouchMessage What it Means Action RequiredNO JOB CODES ASSIGNEDThe Jobs form or your record in the Employee

3700 User’s 3-11Basic POS OperationsSign OutSign OutWhen you sign out, you are no longer active on the UWS. After an employee has signed out, anot

3-12Basic POS OperationsSign OutNotesGeneral InformationAutomatic sign out is a security feature that prevents a manager or other pop-up employee fro

3700 User’s 3-13Basic POS OperationsSuspend/ResumeSuspend/ResumeSuspending a transaction is like putting it on hold. You can suspend a transaction

3-14Basic POS OperationsSuspend/ResumeNotesGeneral InformationSuspending a transaction allows the system to post totals, but temporarily deactivates

3700 User’s 3-15Basic POS OperationsInformation ScreensInformation ScreensInformation screens display specific information about your restaurant f

3-16Basic POS OperationsInformation ScreensNotesGeneral InformationInformation screens may include topics like a list of daily specials or directions

3700 User’s 3-17Basic POS OperationsReprint Time CardReprint Time CardUse this feature to replace a lost or damaged time card.Steps1. Sign in.2. P

viTable of ContentsIndex

3-18Basic POS OperationsReprint Time CardNotesExampleJorge lost his time card and needs a new one. He presses [Reprint Timecard] and is prompted for

3700 User’s 3-19Basic POS OperationsChange Menu LevelChange Menu LevelMenu levels determine a menu item’s availability, price, and size. You chang

3-20Basic POS OperationsChange Menu LevelNotesGeneral InformationOnly one menu level is active at any time. Pressing a menu level change key override

3700 User’s 3-21Basic POS OperationsAssign Cash DrawerAssign Cash DrawerUse this feature to assign a cash drawer to a single employee. This featur

3-22Basic POS OperationsAssign Cash DrawerNotesGeneral InformationThere are two kinds of cash drawer assignments:❑ Several employees—employees with t

3700 User’s 3-23Basic POS OperationsNo SaleNo SaleUse this key to open the cash drawer outside of a transaction. The drawer opens only if the empl

3-24Basic POS OperationsNo SaleNotesGeneral InformationThe cash drawer normally opens only at the end of a transaction, when you press a [Tender/Medi

3700 User’s 3-25Basic POS OperationsMedia LoanMedia LoanThis key records cash added to a cash drawer (other than payments). Depending on system pr

3-26Basic POS OperationsMedia LoanNotesGeneral InformationMedia loans are often called an “opening bank.”Certain employees can be required to record

3700 User’s 3-27Basic POS OperationsMedia PickupMedia PickupThis key records cash withdrawn from a cash drawer. This does not include cash withdra

3700 User’s viiPreface This preface gives an overview of the manual’s contents, how they’re organized, and the various conventions used throughout t

3-28Basic POS OperationsMedia PickupNotesGeneral InformationMedia Pickup can also be used to cash out an employee at the end of the shift. ExamplesDu

3700 User’s 4-1Chapter 4Basic Guest Check OperationsThis chapter explains basic guest check operations.In this chapterIntroduction...

4-2Basic Guest Check OperationsIntroductionIntroductionSales transactions include such tasks as beginning a guest check, posting menu item sales, pri

3700 User’s 4-3Basic Guest Check OperationsIntroductionGuest Check Ownership An employee who begins a guest check is the “check employee” for that

4-4Basic Guest Check OperationsAssign a CashierAssign a CashierUse this key to assign cashier totals. If you have to balance out at the end of your s

3700 User’s 4-5Basic Guest Check OperationsAssign a CashierNotesGeneral InformationIf employees assign cashier numbers, they can do it in two ways

4-6Basic Guest Check OperationsBegin Check by Check NumberBegin Check by Check Number This key begins a check by check number. Each guest check opene

3700 User’s 4-7Basic Guest Check OperationsBegin Check by Check NumberNotesGeneral InformationEmployees usually assign check numbers when the rest

4-8Basic Guest Check OperationsBegin Check by Guest Check IDBegin Check by Guest Check ID Use this key to enter a unique identifier for a guest check

3700 User’s 4-9Basic Guest Check OperationsBegin Check by Guest Check IDNotesGeneral InformationGuest check IDs appear on all forms of printed med

viii PrefacePrefaceWelcomeWelcomePurposeWelcome to the 3700 User’s Manual. This manual is your guide to using the Micros 3700 POS System. All normal

4-10Basic Guest Check OperationsBegin Check by Table NumberBegin Check by Table NumberUse this key to begin a check by specifying a table number. A t

3700 User’s 4-11Basic Guest Check OperationsBegin Check by Table NumberNotesGeneral InformationA table number display has two parts, the table num

4-12Basic Guest Check OperationsBegin Check for Another EmployeeBegin Check for Another EmployeeUse this feature to begin a check for another employe

3700 User’s 4-13Basic Guest Check OperationsBegin Check for Another EmployeeNotesGeneral InformationThis feature may be used by room service cashi

4-14Basic Guest Check OperationsEdit Table NumberEdit Table NumberThis key assigns a table number to a guest check that does not have one, or changes

3700 User’s 4-15Basic Guest Check OperationsEdit Table NumberNotesExampleA group in the bar has moved to a table in the dining room. Samantha open

4-16Basic Guest Check OperationsPost Guest Count to CheckPost Guest Count to CheckUse the [Guests] keys to enter the number of guests for a check, an

3700 User’s 4-17Basic Guest Check OperationsPost Guest Count to CheckMessage What it Means Action RequiredAUTHORIZATION, ENTER ID NUMBERYou are no

4-18Basic Guest Check OperationsSeat #Seat # This key changes the active seat on an open guest check. You generally use it when assigning items to di

3700 User’s 4-19Basic Guest Check OperationsSeat #Message What it Means Action RequiredENTRY EXCEEDS GUEST COUNTThe number of seats is more than t

3700 User’s ixPrefaceWelcomeChapter 2–10 focus on what the user must do to complete an operation. For more detailed information on a feature, refer

4-20Basic Guest Check OperationsEdit SeatEdit SeatUse this key to move items from one seat to another. You can move more than one item at a time.Move

3700 User’s 4-21Basic Guest Check OperationsEdit SeatIf you try to move a consolidated item (e.g., 4 crab cakes), the system prompts for the numbe

4-22Basic Guest Check OperationsShare an ItemShare an ItemUse this key to share an item’s cost between two or more seats, or between two or more chec

3700 User’s 4-23Basic Guest Check OperationsShare an ItemMessage What it Means Action RequiredENTRY TOO LARGEThe number you entered is higher than

4-24Basic Guest Check OperationsView by SeatView by SeatUse this key to view items on a guest check by seat number. You can view items anytime during

3700 User’s 4-25Basic Guest Check OperationsView by SeatNotesGeneral InformationIf your restaurant uses remote order devices, you can use the View

4-26Basic Guest Check OperationsFast TransactionFast TransactionUse this feature to skip the usual begin-check procedures for beginning a guest check

3700 User’s 4-27Basic Guest Check OperationsFast TransactionNotesGeneral InformationFast transaction privileges are assigned by employee class.Fas

4-28Basic Guest Check OperationsService TotalService Total Use this key to save all check detail to the PC’s memory and to send order information (de

3700 User’s 4-29Basic Guest Check OperationsService TotalNotesGeneral InformationService totalling frees the UWS for other activities such as open